Emage Group Pte Ltd ("Emage", "we", "our", or "us") is committed to protecting the personal data of visitors to our website at emagegroup.com (the "Site"). This Privacy Policy explains what personal data we collect, how we use it, and your rights in respect of your personal data, in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).
1. Information We Collect
We collect personal data that you voluntarily provide to us, including:
- Contact form submissions, your name, email address, and the message you send to us.
- Newsletter sign-ups, your email address (if you subscribe).
- Direct correspondence, any information you share when you email or call us.
We do not knowingly collect personal data from individuals under the age of 13. If you believe we have collected such data, please contact us and we will delete it.
2. How We Use Your Information
We use the personal data you provide to:
- Respond to your enquiries, requests, or messages
- Provide information about our products, services, or events that you have requested
- Improve our website, services, and customer experience
- Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal data to third parties.
3. Cookies and Similar Technologies
Our website uses cookies to keep the site secure and to remember your preferences (such as your cookie consent choice). For full details about the cookies we use and how you can control them, please see our Cookie Policy.
4. Sharing Your Information
We may share your personal data with trusted third-party service providers who help us operate our website and business, for example, our hosting provider (Vercel) and our content management system (Sanity). These providers are contractually required to safeguard your data and only process it on our instructions.
We may also disclose your data where required by law, court order, or to protect our legal rights.
5. Data Retention
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact-form submissions are typically retained for up to 24 months unless an ongoing business relationship exists.
6. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights Under the PDPA
You have the right to:
- Access, request a copy of the personal data we hold about you
- Correct, ask us to amend any inaccurate or incomplete data
- Withdraw consent, withdraw your consent to our use of your personal data at any time (though this may affect our ability to provide certain services)
- Make a complaint, to us directly, or to the Personal Data Protection Commission of Singapore
To exercise any of these rights, please contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when it was most recently revised. We encourage you to review this page periodically.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer at:
Emage Group Pte Ltd
7 Gambas Crescent, #09-02, Ark@Gambas, Singapore 757087
Email: info@emagegroup.com
Phone: +65 6846 0226