Effective Date: 25 January 2025

Last Update: 31 March 2025

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1. Introduction

EMAGE Group ("we," "us," or "our") is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.emagegroup.com or engage with our services.

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2. Information We Collect

We may collect the following types of information:

• Personal Information: This includes information that can identify you, such as your name, email address, and phone number when you fill out forms on our website, subscribe to newsletters, and/or request information about our services.

• Non-Personal Information: This includes information that cannot be used to identify you, such as your IP address, browser type, operating system, and pages visited on our website through cookies and similar technologies.

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3. How We Use Your Information

We may use your information for the following purposes:

• To provide and improve our services: This includes responding to your inquiries, processing your orders, and providing customer support.

• To personalize your experience: We may use your information to tailor our website content and marketing communications to your interests.

• To communicate with you: We may send you emails or other communications about our products, services, and promotions.

• To comply with legal obligations: We may disclose your information as required by law or legal process.

We do not sell or rent your personal data to third parties.

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4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

• Data in transit: All data sent between this site and a user's browser is encrypted using HTTPS and TLS 1.2 and above. However, no method of transmission over the Internet or method of electronic storage is completely secure.

• Data at rest: Sensitive data stored on the website's server is encrypted using AES-256, a robust encryption standard.

• Access controls: Access to personal information is restricted to authorized employees.

• Physical security: Personal information is stored on secure servers that are protected by physical and electronic security measures.

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5. Data Breach Process Protocol

In the event of a data breach, EMAGE follows a structured protocol to address and mitigate risks:

1. Identify and Assess the Incident (First 0 - 8 Hours)

   • The IT team identifies signs of a data breach.

   • Establish an incident response team, including IT, legal, security, and communication representatives.

   • Verify the scope of the impact and the type of data compromised.

2. Internal Reporting & Response Planning (8 - 12 Hours)

   • Notify senior management and the risk management department.

   • Identify the list of affected customers.

   • Develop a communication plan and remediation measures.

3. Notify Affected Customers (12 - 24 Hours)

   • Send emails, SMS, or direct calls to customers, including:

     • A transparent description of the incident.

     • The type of data that may have been compromised.

     • Measures being taken to mitigate the issue.

     • Guidance on how customers can protect their personal information.

     • Contact details for customer support.

4. Notify Regulatory Authorities (If Required) (24 - 48 Hours)

   • Report the incident to regulatory authorities as per legal requirements.

   • Cooperate with relevant agencies during the investigation process.

5. Remediation & Prevention (48 Hours - 1 Week)

   • Update security systems and fix vulnerabilities.

   • Monitor and assess ongoing risks.

   • Provide customers with follow-up updates (if changes occur).

   • Review and enhance security protocols.

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6. Your Privacy Choices

You can opt out of receiving marketing communications from us by sending us a message. You can also contact us to access, correct, or delete your personal information.

 

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. We urge parental consent and guidance should children visit this site.

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8. Cookies and Similar Technologies

We may use cookies and similar technologies to track your activity on our website and to personalize your experience. You can manage your cookie preferences through your browser settings, but this may affect the functionality of our website.

 

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

 

10. Contact Us

If you have any questions about this Privacy Policy, please do not hesitate to contact us.

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11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website.